We appreciate your patronage and we stand behind our products. Although we take pride in both our quality control and build quality, issues can still arise. We're proud to support our products and will do what we can to get you back to the music!
IMPORTANT: before you ship your unit, please read!
You MUST obtain an RMA # from us before sending in your unit. Any package received without proper identification risks being refused. International customers must also fill out the foreign shipper declaration form to avoid unnecessary taxes and duties for the repair.
If you do not have the original packaging, we strongly suggest you contact us to purchase a replacement set. Failure to ship in original (or adequate) packaging may increase the risk of damage to your unit while in transit. Our policy is to re-use the same packaging it came in for return shipping. We are not responsible for any damages as a result of inadequate packaging.
Labor charge: The minimum labor charge is our hourly rate of $125 per hour. This applies to all work that is not covered by warranty and is exclusive of any parts cost. If we cannot find or replicate the reported issue with your unit, we will need to charge for any time plus shipping. By sending your unit in for service, you agree to these terms.
Music server repairs: Wyred 4 Sound is not responsible for any data recovery or data loss as a result of repair work performed. We strongly suggest you back up your hard drive before sending your music server in for repair.