At WYRED 4 SOUND,
Our goal is to deliver the best products at the lowest possible prices. We have been doing just that in the OEM field since the early 80's. We have many years in the manufacturing industry and an impeccable reputation. Read our feedback to see what our customers think.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Your credit card details are processed in real time by an independent payment gateway authorized by our bank, using online secure encryption.
What information do we collect?
We will process your order within 1 business day following payment in cleared funds. Order cancelations may be subject to fees. Payment by online banking cannot be checked until the next business day. Orders for modified products are typically completed within 2-3 days. We will send you an email notifying you when your order has been shipped. Please allow 2-7 days for ground delivery domestically, or 1 week internationally.
We run a low overhead operation to be able to offer such exceptional pricing. Orders for modified products cannot be canceled once shipped. Orders for modified or unmodified products canceled prior to shipment are subject to a 10% restocking fee. Please contact us to obtain an RMA#.
We are audiophiles ourselves. We understand that audiophiles are in constant search for the Holy Grail. Although our products are on par with those costing many times over, we cannot guarantee that you will find what you’re looking for. The Internet has changed the way high-end products are sold. We spend a long time with each one of our customers to help them make the correct choices for their systems. Many of our modified and stock products have been reviewed in addition. Please do your research before making a purchase decision. We cannot guarantee that a product's sonic characteristics will fit every customer's taste.
We do offer a 30-day money-back guarantee on most Wyred 4 Sound products. We would hope that when you make a buying decision, it is a buy-to-keep, not buy-to-try decision. Due to our low prices and inability to handle returns, we have to attach a 15% restocking fee for those who decide they’re completely dissatisfied with our products. If you choose to return the original product on an exchange basis (without paying a restocking fee) the return policy is not valid on the exchanged unit. NOTE: Due to the use of expensive, specialty parts and extensive labor required, the STP-SE Stage 1 and Stage 2, as well as the DAC-2 DSDse, are NON-RETURNABLE.
If you receive a unit and decide that it does not sufficiently suite your needs we do have an upgrade path. Provided the product is still in perfect condition and it is with-in the first 30 days from purchase we will credit you the unit price less a 5% fee towards the new unit. For example the upgrade price from a DAC-1 to a DAC-2 would be $549.95 + shipping. Please note that any personalized or customized units based on customer's request(s) are not returnable.
If a new stock product suffers freight damage or happens to fail within the first 3 business days, it will typically be replaced. If we cannot replace it with an identical unit, we offer a full refund. After 3 days, defective stock units must be repaired under the manufacturer's warranty.
Any modified gear that arrives and does not work will be checked and repaired in a rush manner. We pay half of the freight charges in the small percentage of cases where this occurs. All modified goods are professionally checked before shipment and it is at our discretion whether to repair or replace them should they not work on arrival. Such cases are rare and almost always minor freight-related issues since all such products are checked and work flawlessly before we ship them.
On receipt of a new product, we highly recommend package inspection for any obvious shipping abuse. Any damages found should be pointed out to the delivering agent to ease the initiation of a damage claim. If a product arrives with freight damage, it is the customer's responsibility to report it to us within 3 business days of receipt so a claim can be started. If you wait longer than that, we may not be able to instigate a claim. We do work with every customer to resolve freight damages in a timely manner. In 30 years of operations, we have rarely had any issues if we were informed about problems in a timely manner.
We realize that some customers must try before they buy. We then refer them to their local dealers and insist that they buy from that retailer if they have taken valuable time and used their demonstration facilities to come to a purchase decision. We realize that our approach is not for everyone, yet it is the only way to offer the exceptional discounts we do.
Finally, we have not gathered the enormous positive feedback because we do not work with our customers. We strive to work with each and every individual situation just as our positive feedback attests to. If you feel that there is anything we can do to help a particular situation, please feel free to ask.
**Please note** Manufacturer warranty will be voided if any modifications or unauthorized repairs are carried out without our consent.
B-stock, demo or used products. There is no returns allowed on B-Stock, demo, used or promotional products, unless expressly stated.
Promotional discount grace period
Occasionally we will have a sale on products. The timing of any sale is at our discretion. To accommodate those who happen to purchase a product within seven (7) days of that product going on sale, we agree to credit the difference in price toward a future purchase.
Brand new items must be purchased within one year of their production date to be considered "A-stock" and qualify for warranty under these terms. "A-stock" Wyred 4 Sound-branded products sold on or after January 1st 2013 will hold a 5 year warranty for the original purchaser which begins on the date of purchase.* New Remote controls and other accessories are warranted for the first 30 days after date of purchase. DAC upgrades are covered under warranty for one year to the original purchaser only. We do require that a valid warranty registration form is submitted on our website within the first 30 days of purchase to activate the warranty. If the product is transferred from the original owner to a second hand owner it will have a 1 year warranty which is valid from the original date of purchase by the original owner. B-Stock, used or demo units aren't covered under the same Return Policy as a new unit. Unless otherwise noted, these units carry a 6 month warranty from the time of purchase
Full details can be found in the appropriate product user manual.
If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Wyred 4 Sound will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. Wyred 4 Sound may option that you replace defective parts with new or refurbished user-installable parts that Wyred 4 Sound provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Wyred 4 Sound, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Wyred 4 Sound's property. Parts provided by Wyred 4 Sound in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Wyred 4 Sound and becomes Wyred 4 Sound's property.
EXCLUSIONS AND LIMITATIONS—PLEASE READ CAREFULLY!
Wyred 4 Sound does not warrant that the operation of the product will be uninterrupted or error-free. Wyred 4 Sound is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply: (a) to damage caused by use with non-Wyred 4 Sound products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Wyred 4 Sound; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Wyred 4 Sound or a Wyred 4 Sound Authorized Service Provider; (e) unauthorized removal of cover (f) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Wyred 4 Sound; (g) if any Wyred 4 Sound serial number has been removed or defaced; (h) to damage caused by excessive voltage beyond rated power supply capacities.
If you are unsure about anything, please ask before making a purchase. All emails and questions are typically answered in a timely manner. Having herewith posted our policies openly for all to see, we expect and assume that when you contact us for advice and ordering, you have already read and understood these policies and agree to abide by them.
The Wyred 4 Sound Team!
* Wyred 4 Sound Music Servers sold after April 29, 2014 carry a 3 year warranty.