Frequently Asked Questions
We will accept returns within 30 days of original purchase, less a 15% restocking fee, not including shipping. Items must be in as-new condition to receive a refund. Please contact us to obtain an RMA#.
NOTE: Due to the use of expensive, specialty parts and extensive labor required, the STP-SE Stage 1 and Stage 2, as well as the DAC-2v2SE, are NON-RETURNABLE.
We feel very strongly about how solidly we engineer and build our products and back up that confidence with a great warranty to give our customers and potential customers peace of mind.
Our products are covered by a 5 year warranty (unless otherwise stated in the products "Features" tab) to the original owner, with a 1 year transferrable warranty from the original date of purchase. Please check out our Waranty policy for more details.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We will process your order within 1 business day following payment in cleared funds. Order cancelations may be subject to fees. Payment by online banking cannot be checked until the next 1-2 business days. Orders for modified products are typically completed within 2-3 days. An email will be sent notifying you when your order has been shipped. Please allow 2-7 days for ground delivery domestically, or 1 week internationally.
1) Check the Setup Menu to ensure it is enabled in the 'Remote / HT' setting.
2) Enter the setup menu to try a factory reset
3) Unplug the unit from the wall for 20min and replug/retest to completely reboot
Consider the clock in the DAC a heartbeat and with every cycle or ‘beat’ it decides what to do with the bits. If that cycle is loose or inconsistent, then the analog waveform will not properly mirror to what the digital signal is telling it to do. Therefore, providing a steady signal to the DAC (via the Remedy or Recovery) is equally important to providing a steady conversion of that signal to the analog form. The DAC can only be as accurate as its clocking source (master clock) and if you provide a sloppy signal (digital input) for it to track with such a clock, it can only do so much with what it's given. On the flip side, if the signal fed to the DAC is higher quality than what the DAC is running from, then the limiting factor would be the DACs internal clock and in our case, this is where we put the Femto clock in the DAC.
Think of it like putting poor fuel quality (poor digital signal) in a sports car (DAC with Femto). Surely it will run but not like it does with high octane race gas (i.e. the signal after a Remedy or Recovery). So bottom line is that the clocking on the DAC must be as good or better to take advantage of what you feed it, otherwise you are limiting your signal at the conversion point (digital-analog) which is most important.
The MS requires a direct Ethernet connection for normal operation. The network connection allows wireless control, streaming of Internet Radio and 3rd party apps, accessing online databases used for automatically tagging and seeking album artwork when ripping CD’s and for transferring music over your network.
If it is not feasible or desired to run a direct Ethernet connection from your router to the server there is another solution. Various companies make range extenders which are perfect for this application. A range extenders basic function is to communicate with your router wirelessly and boost the network around where you place it. Additionally most have an Ethernet hub which is just the ticket plugging the server in so it’s part of your network. The MS then communicates through the range extender over a wireless connection to your router.
This model has proven to work well in our various systems. (Hawking HWREN1 Hi-Gain Wireless-300N Range Extender).
You can certainly connect an external hard drive to the Music Server to back up your files, and the new unit does support USB drive mounting for music playback.
Older MS-1/2 (the one that looks like a mAMP):
-Automated backup via USB supported
-Music playback via USB device *not* supported
New MS-1 (with heatsinks on the sides):
-Automated backup via USB supported
-Drive mounting to a USB hard drive or flash drive supported as well
The maximum available onboard storage capacity is currently 2TB. In other words, it is not possible to increase the onboard storage capacity. The music server is very compact with a foot print of just under 8”x8”! We have utilized ultra-quiet 2.5” slim drives that provide for incredible sonic performance.
In order to keep the audio chain simple for the best performance and reliability, we have not included the option to stream from external storage devices.
You do not need to plug a monitor into the unit in order to interact with it. For tasks such as customizing the settings or becoming familiar with all of its capabilities you can simply log into the server though the browser on your home network. Music playback can be directed via a wireless device such as your Apple or Android tablet, even your smart phone! This requires that you install the appropriate application on your device.
The onboard CD drive allows you to simply insert a disk and sit back while the unit copies it into FLAC and adds tagging information which it locates using Amazon as its database. In the case that all of your files are already stored on a hard drive, transferring to the media player is as simple as a “drag and drop” method over your home network. The speed of this process will depend on your equipment and step by step instructions for this can be downloaded on our website in the Music Server setup guide.
There is a very simple backup feature that will allow you to secure your music collection on an external USB hard drive. By keeping an external drive up to date with the contents on the Music Server you will be covered in the event there is a failure. The contents on the external hard drive can be imported onto the server with a very simple procedure. Step by step instructions are provided in the user manual.
The ‘clicking’ is not a fault and a known by-product of DC as it interacts with the contacts on the resistive-ladder volume control. However, the clicking should not be readily apparent unless the volume passes the 13-15 mark and again around the 31-33 mark, the two points where all the relays come in contact. There should be no clicking at all when the unit is on mute as the volume control is disengaged.
It may help to short the input plugs on the back of the unit to help prevent DC buildup.
The mAMP you could call our 'third generation' series amp and is quite a different beast than the SX series amps. It utilizes different circuitry, a redesigned input stage, different topology, the latest ICE module technology and is housed in a completely redesigned chassis. The result is an elegant looking, compact and very efficient amp that delivers a more liquid, organic sound with slightly wider bandwidth compared with the SX amps. However, if you need more than 250 watts of power in 8Ω (doubling at 4Ω), than the SX-1000 with 500 watts of power in 8Ω (doubling at 4Ω) is definitely the way to go.
Balanced (XLR) is normally the way to go however not all gear is designed equally.
Wyred 4 Sound believes in differential circuitry and maintains symmetry for optimum sound. Most other devices may have the balanced connection but convert directly after to sum the signal into a single line.
We have found equipment with this conversion circuit usually causes more harm than going single-ended (RCA) from the beginning. In some cases, running unbalanced may be the better path – depending on gear and circuitry in the signalpath.
The benefit of a balanced connection is the differential circuit for maximum noise reduction through the process of common mode rejection. With-in a balanced connection, you will find a ‘positive’ and a ‘negative’ phase of the same signal which happen to be 180 degrees out of phase in respect to each other. This signal can accept induced noise without affecting integrity because the noise is common to both phases and is then cancelled out. Think of the positive side being a +1 and the negative side as a -1, the signal is across them and the noise would be common to both so it would be nulled out. S/N ratios are also improved with this signal type so you can see the many reasons we put so much effort into what is inside our products!
Yes, we sell things like remote controls and other accessories. Click here to go to the Accessories page!
Standard binding post specs:
*Outer diameter: .55" or 14mm
*Inner diameter: .30" or 7.6mm
WBT binding post specs:
*Outer diameter: .54" or 13.7mm
*Inner diameter: .27" or 7mm