Terms of service

Warranty

Brand new items must be purchased within one year of their production date to be considered "A-stock" and qualify for warranty under these terms. New Remote controls and other accessories are warranted for the first 30 days after date of purchase. DAC upgrades are covered under warranty for one year to the original purchaser only. Displays are warranted from a year of purchase. *We strongly recommend dimming or turning off the display when not in use.* If the product is transferred from the original owner to a second hand owner it will have a 1 year warranty which is valid from the original date of purchase by the original owner. B-Stock, used or demo units aren't covered under the same Return Policy as a new unit. Unless otherwise noted, these units carry a 6 month warranty from the time of purchase

Full details can be found in the appropriate product user manual.

If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Wyred 4 Sound will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. Wyred 4 Sound may option that you replace defective parts with new or refurbished user-installable parts that Wyred 4 Sound provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Wyred 4 Sound, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Wyred 4 Sound's property. Parts provided by Wyred 4 Sound in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Wyred 4 Sound and becomes Wyred 4 Sound's property.

EXCLUSIONS AND LIMITATIONS—PLEASE READ CAREFULLY!

Wyred 4 Sound does not warrant that the operation of the product will be uninterrupted or error-free. Wyred 4 Sound is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply: (a) to damage caused by use with non-Wyred 4 Sound products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Wyred 4 Sound; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Wyred 4 Sound or a Wyred 4 Sound Authorized Service Provider; (e) unauthorized removal of cover (f) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Wyred 4 Sound; (g) if any Wyred 4 Sound serial number has been removed or defaced; (h) to damage caused by excessive voltage beyond rated power supply capacities.

Parting Thoughts

If you are unsure about anything, please ask before making a purchase. All emails and questions are typically answered in a timely manner. Having herewith posted our policies openly for all to see, we expect and assume that when you contact us for advice and ordering, you have already read and understood these policies and agree to abide by them.

Thank you,

The Wyred 4 Sound Team!