Refund policy

 

 We run a low overhead operation to be able to offer such exceptional pricing. Orders for modified products cannot be canceled once shipped. Orders for modified or unmodified products canceled prior to shipment are subject to a 10% restocking fee. Please contact us to obtain an RMA#.

We are audiophiles ourselves and understand that audiophiles are in constant search for the Holy Grail! The internet has changed the way high-end products are sold. We spend a long time with each one of our customers to help them make the correct choices for their systems ahead of time. Many of our modified and stock products have been reviewed in addition. Please do your research before making a purchase decision and feel free to ask for help when needed. We cannot guarantee that a product's sonic characteristics will fit every customer's taste.

We do offer a 30-day money-back guarantee on most Wyred 4 Sound products. We would hope that when you make a buying decision, it is a buy-to-keep, not buy-to-try decision. Due to our low prices we have to attach a 15% restocking fee (plus return shipping, if necessary) for those who decide they’re completely dissatisfied with our products. If you choose to return the original product on an exchange basis (without paying a restocking fee) the return policy is not valid on the exchanged unit.

If you receive a unit and decide that it does not sufficiently suit your needs we do have an upgrade path. Provided the product is still in perfect condition and it is with-in the first 30 days from purchase we will credit you the unit price less a 5% fee towards the new unit. Please note that any personalized or customized units based on customer's request(s) are not returnable.

If a new stock product suffers freight damage or happens to fail within the first 3 business days, it will typically be replaced. If we cannot replace it with an identical unit, we offer a full refund. After 3 days, defective stock units must be repaired under the manufacturer's warranty.

Any modified gear that arrives and does not work will be checked and repaired in a rush manner. We pay half of the freight charges in the small percentage of cases where this occurs. All modified goods are professionally checked before shipment and it is at our discretion whether to repair or replace them should they not work on arrival. Such cases are rare and almost always minor freight-related issues since all such products are checked and work flawlessly before we ship them.

On receipt of a new product, we highly recommend package inspection for any obvious shipping abuse. Any damages found should be pointed out to the delivering agent to ease the initiation of a damage claim. If a product arrives with freight damage, it is the customer's responsibility to report it to us within 3 business days of receipt so a claim can be started. If you wait longer than that, we may not be able to instigate a claim. We do work with every customer to resolve freight damages in a timely manner. In 30 years of operations, we have rarely had any issues if we were informed about problems in a timely manner.

Finally, we have not gathered the enormous positive feedback because we do not work with our customers. We strive to work with each and every individual situation just as our positive feedback attests to. If you feel that there is anything we can do to help a particular situation, please feel free to ask.

**Please note** Manufacturer warranty will be voided if any modifications or unauthorized repairs are carried out without our consent.

B-stock, demo or used products: There is no returns allowed on B-Stock, demo, used or promotional products, unless expressly stated.